Dog Star Canine - Boarding

We're Serious About Your Pet's Wellbeing!

Reservation and Cancellation Policy

Dog Star Canine's Reservation and Cancellation Policy is as follows:

All reservations must be guaranteed with a credit or debit card (MasterCard or VISA). ALL reservations will be confirmed by a NON-REFUNDABLE deposit, per run, equal to the price of the first night's stay. This deposit will be applied to the invoice at check-out.

MAJOR HOLIDAYS: (including, but not limited to: New Year's, Feb/Apr School Vacations, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas):

(a) Minimum stay is THREE nights. You may pick up your dog sooner, but the charge will still be for 3 nights.

(b) There is a 14-day (2 week) minimum cancellation or change period. This means that if you cancel OR shorten your reservations (i.e. request "early pick-up") within 2 weeks of the holiday, you will be charged for your ENTIRE reservation as originally booked, unless we can fill the run, or kennel is not at capacity.

SUMMER SEASON: (period between Memorial Day Weekend through Labor Day Weekend, excluding Holidays as covered above):

(a) Minimum stay for WEEKEND reservations is 2 nights (Fri/Sat or Sat/ Sun nights).

(b) There is a 4-day minimum cancellation/change policy. If you cancel OR shorten your reservations within 4 days of your arrival date, you will be charged for your ENTIRE reservation as originally booked, unless we can fill the run, or kennel is not at capacity.

OTHER/Off-Season Periods: 2-day minimum cancellation/change policy. If you cancel or shorten your reservation prior to two full days of your scheduled arrival date, you will not be charged for the reservation period. If you cancel OR shorten your reservations within 2 days of your scheduled arrival date, you will be charged for your ENTIRE reservation as originally booked, unless we can fill the run, or kennel is not at capacity.

During the off season, there are no minimum-stay requirements.

Reservation Calendar

2010

Please note: Due to high demand for our boarding services and an unmanageable increase in "no shows," changes in reservations, and last-minute cancellations in 2006, we have been forced to implement a reservation and cancellation policy. We appreciate your understanding regarding the necessity of these policy changes.

When our facilities are booked to their limit, we turn away business and have to disappoint our clients. Our minimum cancellation periods will allow us to offer your booked space to an alternate customer; in contrast, seldom are we able to fill a space when the reservation is cancelled within days of arrival time. Please understand that the staff is not authorized to approve exceptions to this policy. All credits/refunds will be reviewed by management on the next business day. If we are able to obtain a replacement booking, your account will be credited and you will be notified.

Rob Teach, Owner

Dog Star Canine, LLC